SMALL PRINT Terms and Conditions
conditions do not sit comfortably with what we are trying to do at Forgewood.
We have managed on an informal basis for the last two years, but perhaps the
time has come to spell it out. So here goes!
that if you make a booking at Forgewood you understand the basis on which we
operate. If you go on reading our bookings policy and our rules are spelt out
below, but in summary;
want to be as flexible as possible, but we are running a business and when it
rains or you decide not to come, we do not expect to refund your deposit or
pre-paid pitch fees, just as when the sun shines we do not charge you a
premium. We expect you to act in accordance with the limited rules,
particularly those regarding camp fires. We want you and your family/friends to
have a great time in the woods, but it is a dangerous environment and therefore
we expect you to take care and acknowledge your responsibilities if accidents
occur for which we cannot be held responsible. We want you to stay up looking
at the stars and listening to the trees and wild animals with your friends, but
we need you to acknowledge that you are not alone on the campsite.
seek to offer a great experience and straightforward value without any hidden
charges and we hope in return our visitors understand the concept and are
looking for a great break at our campsite. Our success is wholly dependent on
providing satisfaction which in turn requires that our visitors understand and
uphold our guiding principles. However sometimes there is misunderstanding and
it’s just easier to see it written down so everyone knows what they are
agreeing too. So the following are the terms and conditions that you are
agreeing to, when you book for a visit to Forgewood Campsite.
We may insist on a 3 night booking for bank holidays or a Friday/Saturday minimum for peak weekends from the beginning of June
If you are
unsure about any of the above, you must read our Rules, Booking Policies and
Responsibilities before you make a booking with Forgewood Campsite using our Camping Unplugged Booking system. We have to assume that you have read and understand
these when you make a booking to visit Forgewood
Forgewood Campiste contracts with Camping Unplugged to provide the bookings for the campsite, BTN Ltd takes no responsibility for any bookings that are not delivered by Camping Unplugged, however we will do everything we can to ensure that
this does not happen.
Camping Unplugged is our automated booking process which allows us to effectively manage our bookings.The system uses Paypal to effect payments to us. You can of course still pay with a debit/credit card once you have registered your details. Camping Unplugged will not use or sell any of the data it retains on its
system and will ensure that all such data is secure and only used by Forgewood
Camping in its management of the camping and directly connected businesses.
Camping Unplugged Ltd is an independent company not controlled by BTN Ltd and
consequently BTN Ltd cannot be held responsible for any errors that occur in
the performance of the system.
When you book with Forgewood Camping
you will be classified as either a Group
Booking or an Individual Booking. The
reason is simple being that if the campsite is to reserve large areas for a
booking, it must be ensured that the visitors will both turn up and turn up for
the nights booked and in the numbers agreed. If you make a Group Booking,
Forgewood Camping will do its utmost to ensure that you have a specified area
on arrival with sufficient space to accommodate all the members of your group.
If you make an individual booking, while we will endeavour to offer you the
pitch you require, this cannot be guaranteed.
booking for 12 adults or more will automatically be classified as a Group
Booking. We will consult with you as to where you want to pitch and we will be
flexible with regard to final numbers, both before final payment and on
arrival. However we will not expect the total amount agreed to be paid to be
reduced, should there be last minute drop outs or early departures. Payment
terms for Group Bookings are strictly 50% of the total fee paid on confirmation
with the remaining 50% paid at least 28 days before arrival. We will hold
pitches while the numbers are finalised and will communicate with you if
confirmation and payment is required before the booking is cancelled.
booking that is not classified as a Group Booking is treated as an Individual
Booking. With individual bookings there can be no guarantee that you will get
the pitch you require and if members of a large group book as individuals, we
cannot guarantee you will all be able to pitch together. We would rather that
visitors who want to visit with friends, book together so we can ensure that
they have the space they require. Forgewood does not have any pitches as such,
therefore we cannot effectively allocate pitches to visitors outside of the
Group Booking process. There are also a limited number of areas that are
available for big groups and if these have been allocated for existing Group
Bookings they will not be available to defragged groups. (definition on
request!). Payment terms for Individual Bookings are simply 50% of the total
fee on booking and the remainder payable on arrival at the campsite. We are
always happy to add the extra couple of people, but we will not refund the
deposit for last minute drop outs or early departures. Once the full fee is
paid on arrival we will not refund any part of the fee received should you
decide to depart early. Sorry!
Forgewood has two charging schemes.
We do not have peak, low season or long stay rates because we think if you come
in low season you get acres of space, a fantastic environment and it costs us
the same to provide it. Forgewood attracts a lot of large family and adult
groups which require guaranteed space, therefore we do not offer any group
discounts. We do not charge any extras, we do not have electrical hook-ups and
you can spend as long as you like in the shower. Extras are buying wood,
shopping in the store or eating in the restaurant and Snack Shack,
but if you want to just chill, walk your dog, park your car and get a shower,
there are no additional charges.
2015 Standard Rates
standard rate is £15.00 per adult per night, with a minimum stay of 2 nights
for weekends and 3 nights for Bank Holidays. In low season we will consider one
night bookings, but reserve the right to charge 50% more for Saturday night
offer a discounted family rate of £12.50 per adult per night and £6.00 per
child of age 3 and over, per night. Children under 3 are free. We reserve the
right to charge 50% more for Saturday night only.
Our minimum per night charge is £23 to reflect the costs of offering a pitch. An additional fee will be added to the booking charge where the minimum fee is not reached.
Deposits before arrival
We are very happy to amend bookings
and will try and work with you should your plans change, however we cannot
guarantee that we will always be able to meet your requirements. We require at least 28 days if you want a refund of your deposit and for group bookings at least 90 days. We will where possible transfer bookings if 28 days notice is given. Specifically;
you are making a Group Booking a 50% deposit is required on confirmation.
Because our Group Pitches are sold many months in advance for most weekends we
cannot refund the deposit unless 90 days notice is given. If 90 days notice is given we will
refund 90% of the deposit which reflects the costs incurred by us to administer
the refund and paying third party fees. Once the full fee has been paid, no
refund will be offered. Any refunds will be be paid within 90 days of the
cancellation being received.
will refund 90% of any deposit paid if 28 days notice is given.
and Changes of Heart
make a booking and pay a deposit, you are agreeing to the terms and numbers
included in the original booking. If you decide to go home early or some of
your party do not turn up, we cannot refund the deposit we have already taken
in respect of the original booking. In the case of Group Bookings we cannot
refund any of the amount already paid for no shows or early departures. Sadly
when the sun shines we do not charge more and when the rain comes we have to
make a living.
Making a Booking with Forgewood
Bookings for Forgewood Camping
should be made using the Forgewood Camping Website which will direct you to
Camping Unplugged. While not wishing to make things unduly complicated the
booking process is made up of several stages.
The first stage is to request a
booking by logging onto the system, entering your details and the details of
the booking required.
Having entered your booking and assuming that there is availability you should be able to pay your deposit using the PayPal payment service, but with a debit/credit card, as well as using your Paypal account if you have one.
One you have paid the deposit the booking is confirmed and except in the case of group bookings you need do nothing further. For Group bookings a reminder for final payment will be set out.
You can email us at any time with
any questions you may have and we do our utmost to accommodate your requests.
However we do have a fairly ruthless cancellation policy!